Privacy Policy

Introduction

Checkmate Warranty Ltd (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal data when you engage with our structural warranty services. We adhere to the UK Data Protection Act 1998 (“DPA”), the General Data Protection Regulation (“GDPR”), and the Privacy and Electronic Communications Regulations (“PECR”).

Data Controller and Contact Information 

Checkmate Warranty Ltd is the data controller responsible for your personal data as it pertains to our structural warranty services. If you have any questions or concerns regarding our privacy practices, please contact us: 

Checkmate Warranty Ltd 
Email: compliance@checkmate-warranty.co.uk 
Address: Duke House, 5th Floor, 32-38 Dukes Place, London, EC3A 7LP 

Types of Data We Collect 

We may collect, use, store, and transfer various kinds of personal data, which may include:

• Identity Data: Name, title, date of birth, and contact person details. 
• Contact Data: Postal address, email, and phone number. 
• Property and Warranty Data: Property address, property details (e.g., type, size, and age), warranty application information, and claims data. 
• Financial Data: Payment card details, bank account information, and billing information for processing payments.
• Technical Data: Internet Protocol (IP) address, browser type and version, time zone, and location data.
• Usage Data: Information on how you interact with our website and services.

• Marketing and Communication Data: Preferences for receiving marketing communications and your communication preferences.

Methods of Data Collection 

We collect data through the following methods:

• Direct Interactions: Information you provide by filling in forms, submitting warranty applications, registering properties, or communicating with us directly by phone, email, or post.
• Automated Technologies: Technical and usage data may be collected automatically when you visit our website, using cookies, server logs, and similar technologies.

• Third Parties: We may receive data about you from third parties, including property developers, real estate agents, and financial institutions involved in warranty-related transactions.

Legal Basis for Processing 

Under GDPR, we are required to process personal data lawfully. We rely on the following bases for processing:

• Performance of a Contract: Processing is necessary for us to provide and manage your structural warranty, including handling claims and any related services.
• Legal Obligation: We may need to process data to fulfil our legal obligations, such as fraud prevention and compliance with applicable building regulations.
• Legitimate Interests: Processing is necessary for our legitimate interests in managing warranty services, customer support, and business analysis, provided that these interests do not infringe on your rights.
• Consent: In cases where we seek your consent, such as for direct marketing purposes, you may withdraw your consent at any time.

How We Use Your Data 

Your personal data is used in the following ways:

• Provision of Structural Warranties: To assess warranty applications, register warranties, issue certificates, and fulfil the terms of structural warranty agreements.
• Claims Management: To manage and process warranty claims, assess eligibility, and provide related support.
• Billing and Payments: To handle billing and financial transactions related to warranty fees and claims.
• Communication: To keep you informed about your warranty status, respond to inquiries, and notify you of policy changes.
• Compliance and Legal Obligations: To fulfil regulatory obligations and prevent fraud.
• Marketing: With your consent, we may send you updates on products and services related to structural warranties and related property information.

Marketing Communications

Under PECR and GDPR, we will only send you marketing communications if you have consented to receive them. You can opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly at compliance@checkmate-warranty.co.uk 

Sharing Your Data 

We may share your data with the following third parties: 

• Service Providers: Third-party vendors that assist us in providing our warranty services, such as IT support, claims assessors, and surveyors.
• Professional Advisers: Legal, tax, and insurance professionals as needed to administer warranties and claims.
• Regulatory Authorities: Regulators, law enforcement, or other authorities when required to comply with legal or regulatory obligations.

We do not sell your personal data to any third party.

International Data Transfers 

In cases where we may need to transfer your personal data outside the European Economic Area (EEA), we ensure adequate protection by using appropriate safeguards in compliance with GDPR.

Data Security

We take data security seriously and have implemented appropriate technical and organisational measures to prevent unauthorised access, alteration, or disclosure of your personal data. Access is limited to employees, agents, and contractors who require it for legitimate business purposes and are subject to a duty of confidentiality.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes we collected it for, including for warranty administration, claims management, legal compliance, and reporting requirements. Once data is no longer needed, it will be securely deleted or anonymised.

Your Rights 

Under GDPR and DPA, you have the following rights: 

• Access: You have the right to request access to your personal data and to obtain a copy of it.
• Correction: You have the right to request correction of inaccurate or incomplete data.
• Erasure: You can request the deletion of your personal data when it is no longer necessary for the purposes we collected it for, except where we have a legal obligation to retain it.
• Restriction: You may request the restriction of processing of your data in certain situations.
• Data Portability: You may request the transfer of your personal data to you or a third party.
• Objection: You have the right to object to the processing of your personal data for specific purposes, such as marketing.
• Withdraw Consent: You may withdraw your consent to processing at any time if we rely on consent for a specific purpose.

To exercise these rights, please contact us at compliance@checkmate-warranty.co.uk

Cookies 

Our website uses cookies and similar technologies to enhance your online experience. As required by legislation, where applicable this website uses a cookie control system, allowing the user to give explicit permission or to deny the use of /saving of cookies on their computer/device.

We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.

What are cookies? Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive, they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors or use the cookie control system if available upon their first visit.

Policy Changes 

We may update this Privacy Policy from time to time to reflect changes in our practices or relevant legal requirements. Updated versions will be posted on this page, and we encourage you to review this Privacy Policy periodically. 

Complaints 

If you have concerns about our handling of your personal data, you have the right to file a complaint with the Information Commissioner’s Office (ICO): 

Information Commissioner’s Office 
Website: https://www.ico.org.uk 
Phone: 0303 123 1113 

Checkmate Warranty Ltd is committed to ensuring the privacy and security of your data in accordance with applicable laws and best practices. Please contact us at  compliance@checkmate-warranty.co.uk if you have any questions.